Thank you for your continued patronage of the ZOY official online store.
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■ About shipping of products
Currently, due to a concentration of orders and an increase in shipping volume,
we are operating on the following shipping schedule.
Estimated shipping: Normally 5 business days → Within 7 business days
In addition, while we are shipping products sequentially,
depending on the delivery region,
delivery delays are occurring with delivery companies due to adverse weather conditions,
which may result in a considerable amount of time before delivery.
For details on delivery delays due to adverse weather conditions, etc.,
please refer to the Sagawa Express website linked below.
Sagawa Express News List
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■ About customer support
Inquiries are handled in the order they are received,
but it may take some time for us to reply.
Also, inquiries received on holidays (Saturdays, Sundays, and public holidays)
will be handled on or after the next business day.
We appreciate your understanding in advance.
Inquiry response hours: Weekdays 10:00 - 18:00
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We sincerely apologize for any inconvenience this may cause our customers.
We appreciate your understanding.
